Duties; The incumbent serves as an Information Management Assistant (IMA) assigned to support the classified or unclassified computer networks and messaging systems as needed. The IMA also assists with telephone and radio management, circuit and network management, and network management, emergency communication testing and maintenance, property management, user training, and direct customer support. The IMA reports to an assigned direct hire Information Management Specialist (IMS).
JOB KNOWLEDGE: Must have knowledge and professional experience that demonstrates the applicant can acquire and apply the requisite skills and abilities appropriate to Department of State IRM operations. Must demonstrate potential to perform in progressively responsible positions within the Information Management field.
SKILLS AND ABILITIES: Must have an excellent working knowledge of Department of State customer service principles and the ability to manage ISC computer systems without long-term assistance. The ability to work both independently and in a team environment, responds to requests in a timely fashion, and resourceful in finding solutions to problems. Must be able to work effectively in the IT environment, maintain constructive communication when addressing customer requests, and closing out tasks. Must be able to coherently document problems, remedies, and write procedures that will be utilized by colleagues. Position requires a Top Secret clearance..
EQUAL EMPLOYMENT OPPORTUNITY (EEO):The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.